Are you an outgoing, organized, problem-solver? Do you have customer service experience, either at a film festival or elsewhere? Do you have a keen eye for keeping track of details and enjoy organizing large amounts of data? If you answered “yes” to these questions, you might be the perfect T/F Box Office Manager!
Box Office Manager — True/False Film Fest
Duties Include:
- Fielding passholder correspondence via box office phone calls & email;
- Managing the ticketing database and tracking all festival passes and ticketing needs;
- Tracking inventory and ordering box office materials, coordinating box office printing needs;
- On call for live customer service during passholder ticket reservations (Feb 11 – 18);
- Working with the production team on the physical box office venue set-up;
- Managing an assistant manager, and recruiting and training box office volunteers to staff the box office;
- Managing box office venue during the festival;
- Daily financial and attendance reporting during the festival.
The ideal candidate will have the following skills and traits:
- At least one year working for True/False or another festival;
- Extremely detail oriented;
- Strong customer service skills;
- Comfort & agility in troubleshooting issues via phone, email, or in person;
- Strong aptitude for web, database, and spreadsheet use – Agile Ticketing experience a plus;
- Point-of-sale experience;
- Confidence and discretion in handling and counting cash;
- Comfort with being on one’s feet for long hours during the festival;
- Comfort with physical set up of a temporary location: lifting/carrying up to 30lbs;
- Ability to direct others, lead a team of about 20 volunteers.
Compensation & Culture: This is a part-time, seasonal independent contractor position that has a flat stipend of $3,000. The time commitment includes part time work and regular meetings; approx. 20 hrs per week in January and early February; an intense workload from Feb 9 through the week of the festival (Feb 27 -March 2, 2025), as well as some post-Fest wrap-up hours. Early PT work offers the opportunity to set your own schedule. Must reside in (or commute to) Columbia at minimum from January through mid-March, with some meetings and training sessions prior.
How to Apply: Please submit a cover letter telling us why you should be our Box Office Manager, a resume with two references, and any supplemental details of related experience. Send materials to Operations Director, Grace Piontek at: [email protected]. Application deadline is October 15, but interviews will be held on a rolling basis and a decision may be made prior to the deadline.