Here are some good things to know and commonly asked questions to help you dive into your festival experience.
The Box Office is our headquarters during the fest, stationed in Sager Reeves Gallery at 1025 E Walnut St. If you have any questions then, stop by. Hours of operation are below. If you have any questions not answered here, reach out to our friendly box office team! Contact: 573.442.TRUE (8783), or [email protected].
BOX OFFICE / ADMISSION
Wednesday, Mar 3, 12pm–8pm: Pass pickup only
Thursday, Mar 4, 9am–10pm: General ticket sales & passholder pickup
Friday, Mar 5, 9am–8pm: General ticket sales & passholder pickup
Saturday, Mar 6, 9am–8pm: General ticket sales & passholder pickup
Sunday, Mar 7, 9am–5pm: General ticket sales & passholder pickup
A pass is the laminated badge that allows festival access. Detailed descriptions are here!
Passes cannot be shared. If you are a passholder, you can reserve tickets to ticketed screenings, concerts, or events before the festival.
All reserved tickets and any other automatic admission benefits will be stored on your pass’ QR code, which will be scanned at the venue for admission. Passes must be picked up at the T/F Box Office. A fee will be charged for lost/replacement passes.
If you are not a passholder, you may purchase individual tickets online starting Monday, Feb. 22 at 10 a.m. CST. A ticket is issued for one screening of a film or concert and, providing you show up on time, guarantees your space up to 15 minutes before the film starts.
All ticket reservations open at 6pm Central time on the dates listed; detailed instructions will be sent to all passholders in advance of ticket reservations!
All pass levels open at 6 p.m. Central time
Friday, Feb. 12: Super Circle reservations
Sunday, Feb. 14: Silver Circle reservations
Monday, Feb. 15: Center reservations
Wednesday, Feb. 17: Spring reservations
Thursday, Feb. 18: Classic (film only) reservations
Friday, Feb. 19: Remix reservations
Monday, Feb. 22: Individual ticket sales
Once made, reservations can be edited online at any time before the festival, but know that selections might go NRT, and all passholders should reserve tickets as early as possible. Individual tickets go on sale to the general public online as of Monday, Feb. 22.
General Admission (online, at the Box Office, and via the Q): $20
Student (at the Box Office or via the Q): $14
Must present a valid student ID at time of purchase, either at the Box Office, located at Sager Reeves Gallery (1025 E. Walnut St) or at the venue where the film is being shown. (Student discount does not apply to special event tickets)
Show Me True/False tickets (online, at the Box Office or via the Q): $6
This ticket price is for one screening only.
The Show Me True/False screening will take place on Saturday, March 7.
Yes! Starting on Monday, Feb. 22 at 10 a.m. CST, you can purchase individual tickets online. You can also purchase tickets via our handy Q system at any T/F film or concert venue throughout the festival weekend.
All events/venues will allow cash for admission and purchase. Credit cards are accepted at all venues and the Box Office. Virtual tipping for buskers will also be available, primarily via Venmo.
First, check online or at the Box Office to see if tickets are available. If tickets are available, they can be purchased online or at the Box Office until 30 minutes prior to the screening. After that, admission is managed at the venue. If a film goes NRT, empty seats will be filled at the venue via the Q.
NRT stands for “no reserve tickets” and means the available tickets have been reserved by passholders or purchased. However, there is still a good chance you can get in at the door. Inevitably, some people who reserve tickets don’t show up, and many seats are available via the “Q”!
The Q is your chance to get in at the door of a film for which you were unable to get an advance ticket. Beginning 60 minutes before a film, get a Q number from the Queen at the venue—look for the most flamboyant person you can find. (You may line up for a Q earlier, but we won’t give them out until one hour before the film.) With your Q number in hand, you can leave the venue to grab a coffee or a bite instead of waiting in line. Fifteen minutes prior to the film’s start, come back, find your spot in the Q, and venue staff will release available seats. If there are 15 open seats, numbers 1-15 in the Q will get in, etc. Don’t be late! If you return to the Q after your number is called, you’ll have to go to the back of the line. Passholders receive free admission; nonpassholders pay at the time of admission. One Q per person will be given out.
The Remix pass gets you a taste of all the fun after dark without paying top dollar. Remix offers the ability to reserve up to three festival films from Thursday through Sunday. It also includes admission to any film, without a ticket, via the Q on a space-available basis on Sunday. It includes admission, with reserved ticket, to all music showcases, as well as admission to the @CTION Party and Buskers Last Stand. (It does not allow free ticket pickup at the box office.)
YES! Classic passes are limited to 10 online reservations. To get additional tickets, you may go to the box office starting at 9 a.m. Thursday, March 4 and get free tickets. You can also Q for free if you don’t have a ticket for a film.
Super and Silver Circle passholders have walk-up access for any screening at the Missouri Theater and at The Blue Note. Even without a ticket, as long as you arrive at least 15 minutes before the films starts, you’re guaranteed admission.
At smaller venues, things work differently. To be guaranteed a seat, you must reserve tickets or get them from the box office and arrive at least 15 minutes before showtime. If you don’t have a ticket, show up at least 15 minutes early and find the Silver Circle bay (hint: look for a big silver circle). As seats are available, you’ll be let in ahead of the rest of the Q (but after ticket-holders and PTA patrons).
We have a new ticketing system for 2027! Instructions for using that system are coming. Stay tuned!
Our digital ticketing system to allow for scannable passes, mobile ticketing, and print-from-home tickets. The fee helps us provide a streamlined service that offers flexibility and convenience and increases our sustainability efforts.
We understand that plans go awry, so if you find yourself unable to attend the festival, we’re happy to issue a partial refund. (We’re sad you can’t join us.)
Before ticket reservations open in February, we can refund 50% of your pass purchase. No refunds will be issued after reservations have begun for your pass type. If the festival is canceled due to events outside of our reasonable control, 50% of the pass price is non-refundable. Buying a pass is, in part, a commitment to supporting the long-term survival of Ragtag Film Society! No refunds for online ticket purchases, purchases at the box office, or purchases via the Q.
MISC LOGISTICS
Fest venues that have wheelchair accessible entries, exits, restrooms, and access to public drinking water stations will be noted. We offer sign-language interpretation to select festival films, and those screenings are denoted in the online schedule. Check the program book and online schedule for details about how to obtain assistive hearing devices at designated venues. Persons with a disability may arrive at and/or enter venues early if needed, to be seated (if you have a ticket). Please check in with the venue captain when you arrive at the venue.
More details about parking, shuttles, ASL interpretation, requesting accommodations, etc. can be found on our accessibility page.
Because our ticketing is handled digitally now, the former T/F app is obsolete. All film reservations can be saved to your phone. The film info and schedule can all be found online as well as in the program book.
During the festival, the box office merch store is open during the same hours as the box office. Merch is also for sale at the box office on 9-11 a.m Monday, March 8. Additionally, there is a merch store at Missouri Theatre during the hours when film screenings take place.
Ragtag allows food purchased from Uprise Bakery, but otherwise, no outside food is permitted in festival venues.
Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters of the True/False Film Fest and Ragtag Film Society. Anyone found to be making any such recording will be removed from the theater, any pass allowing entrance to the festival will be revoked without refund, and any equipment and storage media used to record will be confiscated. Expect criminal and/or civil prosecution.
Yes. Please note our organizational Code of Conduct: Ragtag Film Society exists to captivate and engage communities in immersive arts experiences. We value inclusivity and encourage an atmosphere of festivity, free from hate, discrimination, and bigotry in all forms. Ragtag Film Society reserves the right to revoke, without notice or refund, passes, credentials, and/or access to the True/False Film Fest and Ragtag Cinema.
HEALTH POLICY
We encourage all festival attendees, staff, and volunteers to be mindful of their own and others’ health and well being. We ask that everyone be proactive about regularly washing hands, staying up-to-date with vaccinations, masking to your comfort level, and staying home if you’re feeling ill and/or showing symptoms. We do not have any vaccination requirements for attendees.
Health precautions are re-evaluated regularly to adapt to the local transmission rates of COVID-19, and any changes will be shared here and announced on all platforms.
Vaccine and testing resources: Information about vaccinations and testing in Columbia and surrounding areas can be found here.
Box Office Presented by MU Health Care​
