Frequently Asked Questions

Following is an overview of [new!] stuff you need to know to dive into your 2021 festival experience at Stephens Lake Park and beyond.

The Box Office is our festival headquarters during the Fest. There are two Box Office locations at the Park: the primary location is the Box Office Tent, just south of Riechmann Pavilion. If you have any questions then, feel free to stop by for assistance. Hours of operation below. In the meantime, if you have any questions not answered below, don’t hesitate to reach out to our friendly Box office team! Contact: 573.442.TRUE (8783), or [email protected]

For details about health precautions, please visit our dedicated Health Precautions & Rules page. Additionally, weekly staff AMA (ask me anything) sessions were held over the past 12 weeks, and recordings can be found below!

THE PARK

True/False will primarily take place at Stephens Lake Park, 2001 E Broadway. Within the Park, you’ll find 4 screening venues, which we’re fondly dubbing: Sled Hill, Twelve Point, Sapling, and The Amphitheater. Fest concerts are held at: Twelve Point, The Amphitheater, and Sled Hill.

Outside of the Park footprint, screenings will take place at Ragtag Cinema (limited, physically distanced seating) AND a drive-in movie site! The Executive Drive-In is located in the parking lot at the Holiday Inn Executive Center. See our Venues Page for maps.

Yes, indeed! There will be no chairs or blankets provided for seating in park venues, and we encourage patrons to bring their own chairs and blankets. Do note – certain venues are too sloped for lawn chairs (namely Sled Hill) and most venues will have separate chair sections and blanket sections for the sake of sightlines. We will also have blankets and a limited number of locally-made chairs for sale at our Merch booths.

When you arrive in the park, you’ll pick up your pod assignment, not unlike checking in with a restaurant host, at one of three locations: The Riechmann Box Office, the CoMo Square Box Office, or the venue where your screening/event/concert takes place.

WAIT—WHAT IS A POD? Great question! A pod is a rectangular seating area with 6 feet of separation on each side for groups of up to four people. If your group is larger than four, you’ll need to split into smaller groups for seating. Pod assignments come with an arrival window. Venues will open one hour before the film or concert starts; the Queen will tell you when to load in and where to sit. (If you get your pod assignment early you may be able to request adjacent seating with another group!) This seating plan will help us limit unnecessary lines.

In most park venues, the rear pods will be a section for chairs, and the closer-to-the-screen section will be for blankets/seating on the ground section, for the sake of sightlines.

Festival events will also work this way, but party-pod sizes for our Flick-nic and other events will include 8-person pods as well as 2- and 4-person.

There are 3 restroom buildings at Stephens Lake Park; on the North side outside of Riechmann Pavilion, on the South side near the reservable shelters, and on the West side near the beach. We’ll also have a bevy of porta potties and hand washing stations throughout the park near festival venues.

There will also be porta-potties available at The Drive-In.

The city allows for alcohol to be brought into Stephens Lake Park. Alcohol cannot be consumed by minors. Please do not bring anything in glass containers. Food and beverage will be available for purchase and provided at some events for passholders. Bringing your own picnic is also welcomed. 

As always, no outside food or drink is allowed at Ragtag Cinema. Uprise Bakery hours will be updated here as they are confirmed.

Dogs are allowed in Stephens Lake Park, but they must remain on a leash and owners are responsible for cleaning up after their pet. This is not a leash-free park.

Pets are NOT allowed inside fenced festival venues.

SHUTTLES to the Park will be running from downtown throughout the duration of the Fest and parking is available in City garages. Shuttle pick up and drop off points downtown include:

Rose Music Park, (1013 Park Ave)
N. 5th St & E. Walnut St Parking Garage
Cherry & 8th
Ragtag Cinema (10 Hitt Street)

Shuttle pick up and drop off points at the Park are the Old 63 Parking Lot and Riechmann Pavilion. Shuttles will begin two hours before the first scheduled event and will complete one hour after the last event ends each day.

There is no general event parking available directly at the park, but there are limited accessible spots available with an ADA hangtag. There are several parking garages within walking distance of True/False shuttle stops downtown as well as ample on-street, metered parking throughout downtown. Meters are free before 9am, after 7pm, and all day on Sunday. Garages are the best bet for affordable, long-term parking and a great way to park once and walk to multiple destinations. The first hour in a garage is FREE! You can park in the garages as long as you need and anyone can park in permit spaces at night and on the weekends (permit spots are only held Monday-Friday from 8am to 6pm).

THE DRIVE-IN

The Executive Drive-In is located in the parking lot at the Holiday Inn Executive Center. See our Venues Page for maps. 

There will be one screening here per night (Wed-Sun).

To attend screenings at The Executive Drive-In passholders only need to reserve 1 ticket per vehicle. If you are planning on attending with some fellow passholders, only one of you needs to reserve a drive-in ticket for that night. (This frees up more tickets for more vehicles full of doc fans to attend!)

If a passholder reserves a drive-in ticket, anyone in their car without a pass will need to purchase an individual ticket ($15) at the “door” when they arrive at the drive-in.

Cars of non-passholders are a flat $40 online or at the door.

As you enter the lot, you will be met by Fest venue staff who will give you the FM radio code for listening to the film (as well as pre-film entertainment!) and direct you to your parking place! (Please have your pass or ticket ready to show to venue staff and please wear a mask when interacting with staff.) The film will be broadcast and played through your car radio, so keep your car key in the accessory position to have access to your car radio. If you prefer, you may also bring a portable FM radio instead of using your car radio. (Patrons are also welcome to have car windows open.)

Once parked, you must stay in your vehicle at all times—unless visiting the restroom, in which case masks must be worn and physical distancing rules apply. (Portable toilets will be located in the lot.)

Sitting outside in the lot or on your vehicle’s roof/hood is not permitted.

Once parked, you cannot drive away until instructed to do so by the venue staff. NOTE: In case of an emergency, please turn on your blinking hazard lights, and staff will visit your car to assist.

Vehicles must be turned off completely or in accessory mode during the movie. The sound of a car engine is distracting, as is car exhaust.
To give everyone the best viewing experience, please keep your headlights and running lights off once the film starts. Each vehicle make/model has different options for turning off headlights/running lights when parked with a radio on—we recommend you familiarize yourself with what works for your particular vehicle.

There are no public waste receptacles on site, so please pack out all trash and help us keep the parking lot tidy!

When the movie is finished, please follow venue staff directions to exit in an orderly fashion. (We encourage zipper merging!) Staff will also be available to jump start any vehicles in case of a dead battery.

BOX OFFICE

There are two Box Office locations at the Park: the primary location is south of Riechmann Pavilion 

Wed. May 5 – Fri. May 7: 4pm-9:30pm 

Sat. May 8 & Sun May 9: 11am-9:30pm 

The satellite Box Office location is on the west side of the park next to CoMo Square and open May 5-7, 4-8pm & May 8-9, 11am-9pm.

The pre-Fest passholder pick-up schedule is as follows:

Sat. May 1 and Sun. May 2 / 5-8pm: Passholder pick-up & ticket sales at Ragtag Cinema

Mon. May 3 and Tues. May 4 / 5-8pm: Drive thru Passholder pick-up (no ticket sales) at Riechmann Pavilion

A pass provides a variety of benefits including early access to ticket reservations and in some cases, admission to concerts or events. In 2021, we have 6 pass types: Super Circle, Silver Circle, Lux, Simple, Parks and Rock, and Teleported Fest. Fest passes have some familiar and some new benefits, which you can read in full on the pass sales page

A ticket is issued for one screening of a film, concert, or event, and, providing you show up on time, guarantees you a space up to 15 minutes before start time. If you are a passholder, you will always need to present your pass along with your tickets. Tickets issued to passholders are linked to passes and are non-transferable.

Buying a pass is still the best way to experience all the myriad joys True/False has to offer. Different pass levels include different perks, but buying any pass allows you the key advantage of reserving tickets online in advance of the festival.

If you’ve purchased passes in the past, you’ll notice the site looks a bit different this year! We’ve adopted a new ticketing system so that we can offer digital ticketing options for True/False 2021. You might see some different words like “membership” instead of “passholder” or “member number” instead of “purchase code”. But in practice, the functionality is very similar and we’ll continue to give passholders step by step details for making ticket reservations. 

As always, when purchasing a pass, you’ll indicate the pass type(s) you want and follow the instructions through payment. When prompted “You are required to select 1 member for this membership,” type the name of the person who will be using that pass. Follow the rest of the prompts to provide payment and a confirmation email will be sent to the purchaser.

One notable difference about ticket reservations this year is that you can only reserve tickets for one pass at a time. If you have

Passholder pick up will be available May 1-2 at Ragtag Cinema, from 5-8pm.

Drive-through passholder pick up will occur at Riechmann Pavilion at the park May 3,-4 from 5 – 8pm. 

Yes, but it’s not just another virtual festival. The Teleported Fest [NOW SOLD OUT] brings the soul of True/False into your home with a five day, hyper-curated interactive film experience. Be the first in the world to view new films as you sip and snack on a selection of locally sourced treats, lounge in festival merch, and engage with films in new and unexpected ways. While the Teleported Fest is primarily geared towards out-of-towners (since we know travel is inadvisable during a pandemic), all are welcome to fill out the application form. Pass includes:

  • A selection of brand new T/F 2021 films. May include world premieres, secret screenings, and surprise selections (note that each film will have an initial, limited viewing window, with a longer window for all films on the last day of the Fest). Of the full festival lineup, 7 feature films and 3 shorts programs will be available via Teleported Fest.
  • A series of custom-designed packages overflowing with goodies. Absolutely not guaranteed to contain any/all of the following: popcorn, books, coffee, chocolate, scarves, mugs, tshirts, music, hoodies, slankets, candles, calls to action, puzzles, socks, handmade crafts, potted plants, technological wonders, an inflatable box office, genuine imitation sticky theater floor mat, etc. 
  • Unique online content TBA, including small group discussions with filmmakers, subjects, T/F programmers, and other Teleporters.

The Teleported experience is priced on a sliding scale starting at $200 with the suggested price of $695. A major reason for this pricing model is to include young filmmakers who may not have the resources to take part in the Teleported Fest – and we are, in part, subsidizing this by asking folks who feel they can to pay a little more for this experience. All Teleporters receive the same benefits.

Due to the limited quantity and very high quality, we’re asking for a short application from anyone interested in the Teleported Fest. We’ll be bringing the Fest to you, not just giving you a link to watch a few movies. Applications close April 1, and Teleported goodies ship in mid-April.

One application per household is fine! We welcome the Teleported Fest to be shared within a household – you will be able to watch the films together. But please note: many of the material components in the accompanying goodie box will be for one person, and some of the interactive elements will be limited to one screen.

Since we’re only showing movies once the sun goes down, on most nights everyone will be able to attend one film per evening. There are a couple of late-night screenings that would allow passholders to see two films that day.

Simple passholders will be able to reserve 5 tickets to Fest screenings; Simple passholders may Q (for free) at screenings beyond their five reserved tickets, and Q (and pay at the door) for concerts and select ticketed events.

The new in 2021 Parks and Rock pass gets you a robust music festival experience! Parks and Rock offers admission to all festival concerts, admission to @CTION & Buskers Last Stand. It does not include admission to any films.

Concerts: Tickets ($15) are required for age 12 and over. Kids 11 and under will be admitted for free, but must be accompanied by an adult in their pod at all times. Kids and adults count in a pod size and we offer pods of 2, 3, and 4. Groups larger than 4 will be split into different pods and we’ll do our best to put them next to each other.

Films & Ticketed Events: Everyone in attendance must have a ticket. 

NRT stands for “no reserve tickets” and means the available tickets have been reserved by passholders or purchased. However, there is still a good chance you can get in at the door. Inevitably, some people who reserve tickets don’t show up, and many seats are available via the “Q”!

Single tickets to films, concerts and regular ticketed events are $15; Gimme Truth! and Waffles With Wilson tickets are $20; Student tickets are $10 ONLY at the Park Box Office Tent in person, and ticket purchasers must present a valid student ID at time of purchase (student discount does not apply to the aforementioned special event tickets). Drive-in tickets are $40 per car.

Due to the lower number of films and screenings at this year’s festival, we will be offering single, individual tickets for purchase rather than Gateway packets. Individual tickets will go on sale after passholder reservations and can be purchased online or in person.

We have moved to a more digital ticketing system to allow for mobile ticketing and print from home tickets. (Tickets are going digital, but don’t worry, you still get a pretty pass to wear!) The fee helps us to provide this service, reduce touchpoints of possible germ transmission, and increase our sustainability efforts.

We understand that plans go awry, so if you find yourself unable to attend the Fest, we’re happy to issue a partial refund (but we’re sad you can’t join us). Prior to ticket reservations opening in April, we can refund 75% of your pass purchase. After reservations have begun for your pass type, we can refund 50% of your pass purchase. No refunds will be issued after noon on April 28. No refunds will be given for Teleported Fest passes. Refunds will not be given for ticket purchases at the Box Office. In the event of Fest cancellation, 50% of the pass price is non-refundable.

We appreciate your understanding that while we have historically had a very generous refund policy, the uncertain nature of this year requires us to update our refund policy. Buying a pass for 2021 is, in part, a commitment to supporting the survival of RFS beyond this year!

Yes. Please note our organizational Code of Conduct: Ragtag Film Society exists to captivate and engage communities in immersive arts experiences. We value inclusivity and encourage an atmosphere of festivity, free from hate, discrimination, and bigotry in all forms. Ragtag Film Society reserves the right to revoke, without notice or refund, passes, credentials, and/or access to the True/False Film Fest and Ragtag Cinema.

ACCESSIBILITY

Festival venues have wheelchair accessible entries, exits, restrooms, and access to our public drinking water stations. We offer sign language interpretation to a few festival films, and those screenings are designated as such in the online schedule. Check the program book and online schedule for details about how to obtain assistive hearing devices at designated venues.

Persons with a disability may arrive at and/or enter venues early if needed, to be seated (if you have a ticket). Please check in with the Venue Captain when you arrive at the venue.

More details about parking, shuttles, ASL interpretation, etc. can be found on our accessibility page.

MERCH & MISC FAQ

Online merch sales are currently disabled for post-Fest inventory and organization until May 24. You’ll be able to access our online merch shop here then. 

We are not flying in guests, or requiring a guest in attendance for every film like we typically do. When filmmakers do choose to come, we will do an in person Q&A. For others, we’ll do zoom or skype Q&As in real time.

YES! Pre-screening buskers are an essential part of the Fest and will continue as usual!

There will not be Buskers at The Executive Drive-in, instead, attendees will get to listen to Spectral Transmissions pre-screening. This filmmaker centric radio-show will be played through your radio just like the film.

Our old festival app is available currently with some 2021 content, but given our recent move to a new ticketing system, some of the integration features for passholders are no longer applicable. Information about films, bands, and synapses/events are listed on the app, but the full schedule and other functions are not active. As we return to a more typical festival in future years, we’ll have more thorough updates to the mobile app. 

Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters of the True/False Film Fest and Ragtag Film Society. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the Fest without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.

FRIDAY AMAs