For a full and rich True/False experience, we encourage you to buy a weekend pass. The primary benefit of buying a pass is that it enables you to reserve screening tickets before the Fest when the most options are available. Reserving tickets with your pass is the best way to make the most of that pass. Each pass level has a specific time when their ticket reservation window opens—we strongly encourage passholders to note that time and date, and be ready to select your schedule as soon as your window opens. Detailed instructions about this process will be emailed to all passholders prior to ticket reservations.
2021 Ticket Reservation Schedule (times listed in CDT):
Super Circle: 6pm, Monday, April 12
Silver Circle: 6pm, Wednesday, April 14
Parks & Rock: 6pm, Thursday, April 15
Lux: 6pm, Friday, April 16
Simple: 6pm, Sunday, April 18
Tickets will go on sale to the general public on April 20.
Planning Your Schedule
One of the great things about our new ticketing system is that you can (and should!) plan out your schedule online in advance of ticket reservations opening. Browse through all the ticketed films, concerts, and events; save individual items to MY CALENDAR (we recommend saving both first choices and back ups); and edit as you like any time between the schedule grid going live and when your pass level opens for reservations.
Be sure to do this first step before your reservation window opens to streamline the process of booking!
PLEASE NOTE…You will only be able to reserve tickets for one pass at a time. If you are managing a group of friends or family with more than one pass, you may each want to log-in with your own member numbers and reserve at the same time. If you are reserving for a friend who cannot log-in at the same time, you’ll repeat the process below using first one, and then the other of your member numbers. We recognize this is different than previous years but have no fear, it levels the playing field.
Making Your Reservations
The step-by-step guide below will show you what to expect.
1. Log-in. Head on over to the ticketing page and click the option to enter your Member Number. (passholders will be sent an instructions email that will include your member number!)
Note: each pass has a different Member Number. (For the Fest veterans out there, it’s similar to your purchase code.) If you purchased a pass for yourself or your group, you already have an account. If you’re making reservations as a passholder but didn’t make the purchase, the system will ask you to create a username and password. Enter (or create) your username and password. If you do not remember your password, once you reach the login page, hit “Forgot Password” and it will walk you through the reset process.
2. Once you log-in, click on the menu icon at the top left of your screen and select Reservations:
You’ll see the calendar of events, starting with Wednesday, May 5th (you can toggle between each day by selecting the date above the grid). You can save a film/concert/event to MY CALENDAR with the calendar icon at the bottom left of the event’s box.
3. Once you’ve made all of your selections, you can click on your initial in the top right corner of your screen, then select MY CALENDAR.
This view will show you all your saved events!
When it is time for reservations, you’ll likely want to bypass the full schedule grid and go directly to your saved list.
4. When you’re ready to reserve, click “Buy tickets” under each film on your list that you’d like to book. If your selection has gone NRT (no reserve tickets), this button will not be available. Move on to a backup choice!
In the box that pops up, select 1 as the quantity, and hit “add”.
As soon as you add this ticket to your cart, that ticket is HELD temporarily for you until you check out (25 minutes).
5. Select Return To List to continue reserving tickets, and once you have reserved all of your tickets select Proceed To Checkout.
6. This will give you the opportunity to confirm all of your ticket reservations. If it looks correct, click Checkout at the bottom left of the screen:
After purchasing, you’ll have an option to print your tickets or download them digitally (e.g. Apple wallet). You’re welcome to do either, but neither is necessary – your pass will have a QR code that contains all of your reserved tickets and will be scanned at the park for admission to ticketed events. If you change your mind and edit your selections, this is reflected automatically and stored in your pass’s barcode.
You can return to your account at any time between making initial reservations and one hour prior to an event start to release something you no longer plan to attend and book an alternative choice – while tickets remain! Your booked selections can always be referenced later by logging in and going to MY CALENDAR.