Reservations - True/False Film Fest

Reservations

For a full and rich True/False experience, we encourage you to buy a weekend pass. The primary benefit of buying a pass is that it enables you to reserve screening tickets before the Fest when the most options are available. Reserving tickets with your pass is the best way to make the most of that pass. Each pass level has a specific time when their ticket reservation window opens—we strongly encourage passholders to note that time and date, and be ready to select your schedule as soon as your window opens. Detailed instructions about this process will be emailed to all passholders prior to ticket reservations.

Schedule

2025 Ticket Reservation Schedule (All pass levels open at 6pm central time):

Sunday, Feb 9: Super Circle reservations

Tuesday, Feb 11: Silver Circle reservations

Wednesday, Feb 12: Center & Stay Up Late (concerts/events only) reservations

Friday, Feb 14: Spring reservations

Saturday, Feb 15: Classic (film only) reservations

Individual screening tickets will go on sale:

Monday, February 17 at 10AM CST

Pass Pick-Up

Wednesday, Feb 26, 12pm–8pm: Pass pickup only

Thursday, Feb 27, 9am–10pm: General ticket sales & passholder pickup

Friday, Feb 28, 9am–10pm: General ticket sales & passholder pickup

Saturday, Mar 1, 9am–10pm: General ticket sales & passholder pickup

Sunday, Mar 2, 9am–5pm: General ticket sales & passholder pickup

Planning Your Weekend Calendar

One of the great things about our ticketing system is that you can (and should!) plan out your schedule online in advance of ticket reservations opening. Browse through all the ticketed films, concerts, and events; save individual items to MY CALENDAR (we recommend saving both first choices and back ups); and edit as you like any time between the schedule grid going live and when your pass level opens for reservations.

Be sure to do this first step before your reservation window opens to streamline the process of booking!

PLEASE NOTE: If you purchased a pair, trio or quartet of any pass type, you will be able to reserve tickets for that pair, trio, or quartet of passes at the same time. If you purchased a single pass, you will only be able to reserve tickets for one pass at a time. If you are managing a group of friends or family with more than one pass, you may each want to log-in with your own member numbers and reserve at the same time. If you are reserving for a friend who cannot log-in at the same time, you’ll repeat the process below using first one, and then the other of your member numbers.

Making Your Reservations

Sunday, Feb 9: Super Circle reservations

Tuesday, Feb 11: Silver Circle reservations

Wednesday, Feb 12: Center & Stay Up Late (concerts/events only) reservations

Friday, Feb 14: Spring reservations

Saturday, Feb 15: Classic (film only) reservations

The step-by-step guide below will show you what to expect. We also have how-to videos (scroll down)!

1. Log-in. Head on over to the ticketing page and click the option to enter your Member Number. (passholders will be sent an instructions email that will include your member number!). *As a friendly reminder:  passes with DIFFERENT member numbers are not linked passes. 

Note: each pass has a different Member Number. (For the Fest veterans out there, it’s similar to your purchase code.) Have a pair, trio, or quartet pass? You’ll only have one member number, but can make reservations for the number of linked passes you have. To log-in, enter your member number and last name.

2. Once you log-in, click on the menu icon at the top left of your screen and select Reservations:

You’ll see the calendar of events, starting with the Wednesday before the festival (you can toggle between each day by selecting the date above the grid). You can save a film/concert/event to MY CALENDAR with the calendar icon at the bottom left of the event’s box.

3. Once you’ve made all of your selections, you can click on your initial in the top right corner of your screen, then select MY CALENDAR.

This view will show you all your saved events! 

When it is time for reservations, you’ll likely want to bypass the full schedule grid and go directly to your saved list.

4. When you’re ready to reserve, click “Buy tickets” under each film on your list that you’d like to book. If your selection has gone NRT (no reserve tickets), this button will not be available. Move on to a backup choice!

In the box that pops up, select 1 as the quantity, and hit “add”.

As soon as you add this ticket to your cart, that ticket is HELD temporarily for you until you check out (25 minutes).

5. Select Return To List to continue reserving tickets, and once you have reserved all of your tickets select Proceed To Checkout.

6. This will give you the opportunity to confirm all of your ticket reservations. If it looks correct, click Checkout at the bottom left of the screen:

After purchasing, you’ll have an option to print your tickets or download them digitally (e.g. Apple wallet). You’re welcome to do either, but neither is necessary – your pass will have a QR code that contains all of your reserved tickets and will be scanned at each venue for admission to ticketed events. If you change your mind and edit your selections, this is reflected automatically and stored in your pass’s barcode.

You can return to your account at any time between making initial reservations and one hour prior to an event start to release something you no longer plan to attend and book an alternative choice – while tickets remain! Your booked selections can always be referenced later by logging in and going to MY CALENDAR.

How-To Videos

INSTRUCTIONS FOR A SINGLE PASS

INSTRUCTIONS FOR LINKED PASSES

Combo Tickets

If your pass level has access to events & parties, you’ll likely book combo tickets! Combo tickets are reservations that have both a reception and a film in ONE reservation. Any reservation for Jubilee, Reality Bites, or the Closing Night Reception automatically generates a ticket to films that take place in that same venue immediately afterward. Many guests who attend those events may choose to remain and attend the films after. It also means that, at checkout, you’ll see tickets to those films as part of your basket.

However, if you DON’T plan on attending those films, you CAN remove that ticket from your basket AFTER checkout. To do so, follow these steps:

Log in to your Agile account.

To access, login with your last name and member number. Once logged in, you’ll see the screen below.

Select “Return Free Tickets”

Check the box for the films you don’t wish to see, or that you have extra tickets for, and then click “Return Selected Tickets.”

Finalize your order.

Those tickets should no longer be part of your calendar, or should be the correct amount if you ended up with extra.

While this might seem like an extra step, this process helps us know the capacities for each of those films should all attendees of an event choose to remain. For this or any other issues, don’t hesitate to reach out to us at [email protected] or at 573-442-8783.

Returning Tickets

If you would like to change a ticket reservation, you can do this at any time.

All you need to do is login into the ticketing system using your member ID and password.

On your account page, select “Return Free Tickets” and release the reservation you no longer want. Next, go to the reservations page and “Purchase” the film you want.

Linked Passes

If you purchased a pair, trio, or quartet pass (linked passes), of any type, you will be able to reserve tickets for that group of linked passes at the same time — and you will only receive ONE member number for those passes (as a friendly reminder, if you have a different member number than your friend, you do NOT have linked passes). You can also select different films for any linked passes. If you purchased a single pass, you will only be able to reserve tickets for one pass at a time. 

If you are managing a group of friends or family with more than one pass (that are NOT linked), you may each want to login with your own member numbers and reserve at the same time. If you are reserving for a friend who cannot login at the same time, you’ll repeat the process above using first one, and then the other of your member numbers.