Box Office

The True/False Box Office will once again be located at 1020 East Broadway, in the former Herald Tribune building at the southwest corner of Hitt & Broadway, and will open on February 28, 2013.  During the fest, if you have any questions, feel free to stop by and holler at us for assistance. In the meantime, here is a comprehensive overview of everything you need to know in advance to be able attend the fest.

First things first — See our Pass Descriptions/Sales page for more detailed information about what each pass provides and to make your purchase NOW!

Below, follow the table of contents to link down to each question/topic.

TRUE/FALSE TICKET FAQ

Table of Contents

1. Where does the fest take place?
2. When is the True/False Box Office open?
3. What is the difference between a Pass and a Ticket?
4. Why should I buy a Pass?
5. When can I reserve advance tickets with my Pass?
6. How much for a ticket to one film?
7. Can I buy tickets at the door?
8. I bought a pass. How do I get it? Can I share it?
9. As a passholder, will I be able to get a ticket for any film that I want?
10. OK, I sprung for the Super or Silver Circle pass. How does this "walk-up" privilege work?
11. What does "NRT" mean? Why don't you just say "Sold Out!"?
12. How does the nifty “Q” system work?
13. What's the Gateway Packet? Is it a Pass?
14. Who attends the Filmmaker Fete?
15. How about the other events? Who gets to attend what?
16. I can't make it to the fest! Can I get a refund?
17. How does this Neither/Nor series work?
18. I'm still confused...

1. Where does the fest take place?

Films will screen at the following downtown venues: Jesse Hall, The Missouri Theatre, The Blue Note, The Picturehouse (Missouri United Methodist Church), The Globe (First Presbyterian Church), The Forrest Theater (at the Tiger Hotel), and Ragtag. The Weird Wake Up will take place at the Odd Fellows Temple downtown. For complete venue information, please see our venues page.

As in 2012, the 2013 T/F Box Office will once again be located at 1020 East Broadway (Southwest corner of Hitt & Broadway).

2. When is the True/False Box Office open?

• Wednesday, February 27: 5pm - 8pm (passholder pick up only, not including Gateway packets)
• Thursday, February 28: 9am - 12pm (passholder and Gateway packet pick up only)
• Thursday, February 28: 9 am (box office line numbers for ticket sales are distributed)
• Thursday, February 28: 12pm - 10pm (general ticket sales and passholder pick up)
• Friday, March 1: 9am - 10pm (general ticket sales and passholder pick up)
• Saturday, March 2: 9am - 10pm (general ticket sales and passholder pick up)
• Sunday, March 3: 9am - 5pm (general ticket sales and passholder pick up)
• Sunday, March 3: The Box Office will remain open until 7pm for merch sales only.

3. What is the difference between a Pass and a Ticket?

In short, a pass is a lovely little laminated card that you wear on a lanyard around your neck and allows general festival access. A ticket is issued for one screening of a film and, providing you show up on time, guarantees you a seat.

If you are a passholder, you will always need to present your pass with your ticket. Tickets issued to passholders are linked to passes and are non-transferable.

If you are not a passholder you may purchase individual tickets at the Box Office starting at noon on Thursday, February 28. 

4. Why should I buy a Pass?

Buying a pass is the best way to experience all the myriad joys True/False has to offer, including screenings, receptions and parties. Different levels of passes include different perks, but buying any pass allows you the key advantage of reserving tickets online in advance. In addition, all passes allow you to attend an unlimited number of regular fest screenings via our nifty Q system.

Buy Passes for True/False 2013

5. When can I reserve advance tickets with my Pass?

Simple, Lux, Silver Circle and Super Circle passes are available for online purchase on this website. (Specific pass details.) Passholders will be able to reserve tickets prior to the start of the festival. Reservations will begin as follows:

• Super Circle: Beginning at 6 pm on Sunday, Feb. 10
• Silver Circle: Beginning at 6 pm on Tuesday, Feb. 12
• Lux: Beginning at 6 pm on Thursday, Feb. 14
• Simple: Beginning at 6 pm on Saturday, Feb. 16

Film selections for the Gateway packet will be announced at 6 pm on Monday, February 18. *UPDATE* Gateway Packets will go on sale also at 6pm on Monday, February 18 and sales will end at 6 pm on Friday, Feb. 22.

All pass sales and pre-fest ticket reservations for passholders will end at 6 pm on Friday, Feb. 22.

6. How much for a ticket to one film?

Although buying a pass is the best way to enjoy the fest, you can still get individual tickets without being a passholder.

Any Single Film: $8 at the box office or $10 at the door/Q
Closing Night Film: $12 (includes reception) at the Box Office or at the door/Q
Panel Debates: FREE

Student Pricing: $6 at the Box Office for films at any venue. $6 at the Q for films at the Missouri Theatre, The Blue Note and Jesse Hall; $10 at the Q for all other venues. Must present a valid student ID at time of purchase. Does not include the closing night film.

7. Can I buy tickets at the door?

Yes, if the film has not gone NRT. Always check first at the Box Office to see if tickets are available. If tickets do remain, they will be sold at the Box Office up until 15 minutes prior to the screening. After that, any available tickets are sold at the venue. If a film goes NRT, empty seats will be filled at the venue via the Q system.

8. I bought a pass. How do I get it? Can I share it?

All passes and all reserved tickets must be picked up at the T/F Box Office. (See #2 above for Box Office schedule.) Super Circle passholders may opt to have their passes and tickets delivered locally.

NO. Passes cannot be shared. You must present both your pass and color-coded tickets together to gain admittance into a film or to exchange tickets at the Box Office.

9. As a passholder, will I be able to get a ticket for any film that I want?

Not necessarily. Your pass level determines when you get to reserve tickets – Super Circle goes first, then Silver Circle, Lux, Simple. The higher your pass level, the more options available when you reserve. During the online reservation process for Lux and Simple passholders, tickets go quickly and many films go NRT. Savvy Simple passholders may want to focus their reservations on the larger venues.

If you don’t get tickets during on-line reservations for a film you’d like to see, you can still go to the box office to check availability of additional (free) tickets or use the Q system at any venue.

10. OK, I sprung for the Super or Silver Circle pass. How does this "walk-up" privilege work?

If you're in the Super or Silver Circle you can walk up to any screening at The Blue Note, Jesse Hall, and the Missouri Theatre. As long as you arrive more than 10 minutes before the start of the film, you're guaranteed admission. While we encourage you to reserve tickets online or pick them up at the box office, your Super or Silver Circle pass gets you off the hook if you forget or change your plans.

At our smaller venues (the Forrest Theater, Ragtag, The Globe and The Picturehouse), things work a bit differently. To be guaranteed a seat, you must reserve tickets or get them from the box office, and, ticket in hand, arrive 10 minutes before showtime.

However, Circle members WILL be given preferred Q seating at the Forrest, Ragtag, the Globe and The Picturehouse venues. So, if you don't have a ticket, show up at least 10 minutes early and find the Circle waiting area (hint: look for a big silver circle). As long as there are seats available, you'll be let in ahead of the rest of the Q (but after ticket holders).

11. What does "NRT" mean? Why don't you just say "Sold Out!"?

NRT stands for "No Reserve Tickets" and it means that all the tickets for a film have been purchased or reserved by passholders. When this happens, there are no longer tickets available from the Box Office for a screening. We don't say "SOLD OUT" because there is still a good chance you can get in at the door by using the Q system. Inevitably, some of the people who reserved tickets don't show up, and we make those seats available for attendees at the door with our ingenious "Q" system. (See #12)

12. How does the nifty “Q” system work?

The "Q" system is your chance to get in at the door of a movie for which you were unable to reserve or purchase a ticket. Beginning 60 minutes (one hour and NO earlier) prior to the start of a film, eager movie-goers can get a "Q" number from the Queen at the venue--look for the most flamboyant person you can find. (If you’re feeling desperate, you may line up for a Q number earlier than that, but we won’t give out numbers until one hour before the film.)

With your "Q" number in hand, you can leave the venue to grab a cup of coffee or a bite to eat instead of being bound to a line. In fact, for crowd management purposes, we encourage you to wander!

15 minutes prior to the start of the film, you resume your place in the queue (get it?) and the House Manager will release available seats 5 minutes prior to the start of the film. If there are 15 seats left, 1 through 15 in the "Q" will get in, etc. Other than the Super/Silver Circle, there is no passholder priority in the Q line. Volunteers, ticket buyers, passholders... all are equal in the eyes of the Q.

Passholders receive free admission via the Q; non-passholders pay at the time of admission.

For the record, there's never been a showing at the festival where nobody got in from the Q. So, it's worth the effort if you really want to see a film. And rumor has it that the Q is a fun place to be — mingling with fellow festival goers and contributing to the spirit of the fest.

13. What's the Gateway Packet? Is it a Pass?

No, the Gateway Packet is NOT a pass. For $30, the Gateway grants you the ability to reserve three tickets on-line. You can reserve tickets for three different screenings or multiple tickets for the same one; it's up to you. You'll get to select your films from a list compiled by our programmers especially for the Gateway. Not only do you get to reserve tickets before the box office opens to the general public, you'll also be able to pick up your tickets during a "Gateway and Passholder Only" pick-up period on Thursday, February 28 from 9am-12pm. The Gateway does not come with pass privileges, such as the ability to pick up tickets for free at the box office or free admission via the Q. Gateway tickets cannot be exchanged at the box office.

14. Who attends the Filmmaker Fete?

On Saturday night we throw a reception at one of our favorite downtown art galleries, the P.S. Gallery, catered by one of our favorite downtown restaurants, Sycamore. P.S. Gallery is located at 1025 E. Walnut. Almost all of our visiting filmmakers will be there, and it will offer Super and Silver Circle passholders a chance to meet the filmmakers in an intimate setting while feasting on delicious food (prepared by chef Mike Odette) with an open bar. If you want a Fete ticket, we recommend getting your Super or Silver Circle pass early.

15. How about the other events? Who gets to attend what?

• The Jubilee: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders. [For the film after the ball, reserved tickets are required for all elligible pass levels. Simple passholders and general public may Q for the film.]
• Reality Bites: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
• Friday Night @CTION Party: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders; $20 at the door for SIMPLE passholders, space permitting.
• Panel Discussions: Free, open to all
• The Weird Wake Up @ Odd Fellows Temple: $14 (screening and food) or $10 (screening only); free for LUX, SILVER CIRCLE and SUPER CIRCLE passholders (reservations required)
• Closing Night Film and Reception: Free for ALL passholders, who may reserve a ticket, which is required for admission; $12 for non-passholders.

16. I can't make it to the fest! Can I get a refund?

We understand that plans go awry, so if you find yourself absolutely unable to attend the fest, we're happy to issue a refund (but we're sad you can't join us). Refund requests for passes will be honored until 5 pm on Wednesday, February 27. 

Refunds will not be given for ticket purchases at the Box Office.

17. How does this Neither/Nor series work?

New in 2013, is Ragtag's NEITHER/NOR series with Critic Eric Hynes! 

There are four screenings in this series. The first two are before the fest starts, and the second two are during the fest. If you have purchased a Super Circle or a Silver Circle pass, you will get into those pre-fest screenings for free! Lux and Simple passholders will need to purchase tickets. 

Here's the line-up:

1. SYMBIOPSYCHOTAXIPLASM: TAKE ONE plays on Tues Feb 26 at 6pm.

2. 1 PM (AKA ONE AMERICAN MOVIE) plays Wed Feb 27 at 6pm.

3. THE FALL plays Thurs Feb 28 at 5:30pm.

4. DAVID HOLZMAN’S DIARY plays Fri March 1 at 1:30pm and Sat March 2 at 8:00PM with director Jim McBride in person.

For the screenings during the festival - passholder rules apply. That means, for the Thursday screening (The Fall) Super, Silver and Lux passholders have the option to reserve tickets or Q for the film for free. Simple passholders may not reserve tickets to Thursday films, but can Q for this film for free! Friday and Saturday's film (David Holtzman's Diary) is open to all pass levels for online ticket reservations.

18. I'm still confused...

Ticketing and box office details are probably the most complex aspect of organizing any film festival (far harder than, say, contacting filmmakers). We've done our best to make this relatively straightforward and understandable, but we know it may still seem a little murky. If you have any questions, don't hesitate to email us (boxoffice@truefalse.org) or call our hotline (573-442-TRUE). We promise to get back to you in a timely fashion. Thanks!