True/False is the first weekend in March. The Box Office is our festival headquarters - the 2017 Box Office is at the Sager|Braudis Gallery at 1025 E Walnut Street. During the fest, if you have any questions, feel free to stop by for assistance. In the meantime, here is a comprehensive overview of everything you need to know to make the most of your festival experience.
The 2017 T/F Box Office is presented by MU Health Care
Table of Contents
- Where does the fest take place?
- What is the difference between a pass and a ticket?
- Why should I buy a pass?
- When can I reserve tickets with my pass?
- When is the Box Office open?
- I bought a pass. How do I get it? Can I share it?
- Can I get a refund?
- How much are individual tickets?
- Can I buy tickets at the screening venue?
- As a passholder will I be able to get tickets to anything I want?
- So, if I get a Simple pass, can I only get 10 tickets?
- OK, I sprang for a Super/Silver Circle pass. How does this walk-up privilege work?
- What does NRT mean?
- How does the Q work?
- What is the Gateway packet?
- I like films OK, but I REALLY like music! Can I come to the concerts?
- Who gets admission to the Fete?
- What about admission to the other events?
- Where can I get my hands on fest merchandise?
- Can I record audio or video in the theaters?
- Can my pass be revoked?
- I'm still confused...
1. Where does the fest take place?
Films screen at the following downtown Columbia venues: Jesse Hall, Missouri Theatre, The Vimeo Theater at The Blue Note, The Picturehouse (Missouri United Methodist Church), Rhynsburger Theatre, The Globe (First Presbyterian Church), The Forrest Theater (at the Tiger Hotel), and Ragtag Cinema. For additional venue information, please see our venues page.
The 2017 Box Office is located at 1025 E Walnut st.
2. What is the difference between a pass and a ticket?
In short, a pass is a badge that you wear on a lanyard around your neck and allows general festival access. A ticket is issued for one screening of a film and, providing you show up on time, guarantees you a seat.
If you are a passholder, you will always need to present your pass along with your tickets. Tickets issued to passholders are linked to passes and are non-transferable. Passholders can request additional tickets (free of charge) beyond those reserved online in advance of the fest, starting the Thursday of the fest. We'll also be happy to take back any tickets you're not planning to use. Passholders cannot request additional tickets during the "passholder pick-up only" hours on Wed March 1.
If you are not a passholder, all ticket purchases will take place in person at the Box Office - we do not sell individual tickets online. Starting at 9am on Thursday, March 2, all tickets to non-NRT screenings will be available for purchase.
3. Why should I buy a pass?
Buying a pass is the best way to experience all the myriad joys True/False has to offer, including screenings, receptions, concerts, and parties. Different levels of passes include different perks, but buying any pass allows you the key advantage of reserving tickets online in advance of the festival. In addition, all passes allow you to attend an unlimited number of regular fest screenings via our nifty Q system!
4. When can I reserve tickets with my pass?
Simple, Lux, Silver Circle, and Super Circle passes are available for purchase on this website. Passholders will be able to reserve tickets prior to the start of the festival. Reservations begin as follows:
- Super Circle: Beginning at 6 pm on Monday, Feb. 13
- Silver Circle: Beginning at 6 pm on Wednesday, Feb. 15
- Lux: Beginning at 6 pm on Friday, Feb. 17
- Simple: Beginning at 6 pm on Sunday, Feb. 19
Film selections for the Gateway packet will be announced and will go on sale at 10am on Tuesday, February 21. Sales will end at 6pm on Friday, Feb. 24.
All pass sales and pre-fest ticket reservations for passholders will end at 6pm on Friday, Feb. 24.
5. When is the Box Office open?
Hours of Operation:
- Wednesday, March 1: Noon - 8pm (pick-up for all Passholders, Busker Bands, & Gateway packets)
- Thursday, March 2: 9am - 10pm (ticket sales & passholder pick up)
- Friday, March 3: 9am - 10pm (ticket sales & passholder pick up)
- Saturday, March 4: 9am - 10pm (ticket sales & passholder pick up)
- Sunday, March 5: 9am - 5pm (ticket sales & passholder pick up)
- Monday, March 6: 9am - 6pm (post-fest merch sales!)
6. I bought a pass. How do I get it? Can I share it?
All passes and all reserved tickets must be picked up at the T/F Box Office. Super Circle passholders may opt to have their passes and tickets delivered locally.
NO. Passes cannot be shared. You must present both your pass and color-coded tickets together to gain admittance into a film or to exchange tickets at the Box Office.
7. Can I get a refund?
We understand that plans go awry, so if you find yourself unable to attend the fest, we're happy to issue a refund (but we're sad you can't join us).
100% Refunds will be honored until ticket reservations begin for the type of pass you purchased. Once your pass type's ticket reservations have started (Feb 13 - 19), we can refund only 50% of your pass purchase. The final refund deadline is noon on Feb 24, one week prior to pass pick-up.
Refunds will not be given for ticket purchases at the Box Office.
8. How much are individual tickets?
Although buying a pass is the best way to enjoy the fest, you can still get individual tickets without being a passholder!
Any Single Film: $10 at the box office or $12 at the door/Q
Closing Night Film: $14 (includes reception) at the Box Office
Field Sessions: FREE
Student Pricing: $8 at the Box Office for films at any venue. $8 at the Q for films at the Missouri Theatre, The Vimeo Theater at The Blue Note, and Jesse Hall; $12 at the Q for all other venues. Must present a valid student ID at time of purchase. Does not include the closing night film.
9. Can I buy tickets at the screening venue?
Always check at the Box Office first to see if tickets are available. If tickets do remain, they will be sold at the Box Office up until 15 minutes prior to the screening. After that, any available seats are sold at the venue. If a film goes NRT, empty seats will be filled at the venue via the Q system.
10. As a passholder will I be able to get tickets to anything I want?
Having a pass gives you the best chance of getting your ideal schedule, but it is not a guarantee. Your pass level determines when you get to reserve tickets – Super Circle goes first, then Silver Circle, Lux, and finally, Simple. The higher your pass level, the more options available when you reserve. During the online reservation process for Lux and Simple passholders, tickets go quickly and many films go NRT.
If you don’t get tickets during on-line reservations for a film you’d like to see, you can still go to the box office to check availability of additional (free) tickets or use the Q system at any venue - IT WORKS! Between ticket reservations and the festival many people change their plans, and every year, people tell us that some of their favorite films were those that they happened upon, rather than planned to see. A little bit of flexibility goes a long way at True/False.
11. So, if I get a Simple pass, can I only get 10 tickets?
NOPE! This is a common misconception. Buying a Simple pass allows you to make up to ten ticket reservations online prior to the fest. HOWEVER - that is just to get you started.
First of all - as of 9am on March 2 you can come to the Box Office and request additional FREE tickets! You may want to get there early to have the most varied options. Whatever screenings are not NRT - we'll have tickets for you. As always, one ticket per film, per passholder - no duplicates.
Second - if you can't get a ticket to a film that's NRT, you can always use the Q for free with your Simple pass - including Thursday night films!
12. OK, I sprang for a Super/Silver Circle pass. How does this walk-up privilege work?
With your Super or Silver Circle pass you can walk up to any screening at Jesse Hall, the Missouri Theatre, and The Vimeo Theater at The Blue Note. As long as you arrive more than 10 minutes before the start of the film, you're guaranteed admission. While we encourage you to reserve tickets online or pick them up at the box office, your Super or Silver Circle pass gets you off the hook if you forget or change your plans.
At our smaller venues (the Forrest Theater, Ragtag, The Globe, the Picturehouse, and Rhynsburger Theatre), things work a bit differently. To be guaranteed a seat, you must reserve tickets or get them from the box office, and, ticket in hand, arrive 15 minutes before showtime.
However, Circle members WILL be given preferred Q seating at these smaller venues via the Silver Circle Q. So, if you don't have a ticket, show up at least 15 minutes early and find the Silver Circle Bay (hint: look for a big silver circle). As long as there are seats available, you'll be let in ahead of the rest of the Q (but after ticket holders).
13. What does NRT mean?
NRT stands for "No Reserve Tickets" and it means that all the tickets for a film have been reserved by passholders or purchased. When this happens, there are no longer tickets available at the Box Office for a screening. We don't say "SOLD OUT" because there is still a VERY good chance you can get in at the door by using the Q system. Inevitably, many of the people who reserved tickets don't show up, and we make those seats available for attendees at the door with our ingenious "Q" system. (see #14)
14. How does the Q work?
The "Q" is your chance to get into an NRT screening. Beginning 60 minutes prior to the start of a film, eager movie-goers can get a "Q" number from the Queen at the venue--look for the most flamboyant person you can find. (Lines for a Q number may begin to form earlier than that, but we won’t give out numbers until one hour before the film.) We only give one Q per person!
With your "Q" number in hand, you can leave the venue to grab a cup of coffee or a bite to eat instead of being bound to a line. In fact, for crowd management purposes, we encourage you to wander!
15 minutes prior to the start of the film, resume your place in the queue and the Venue Captain will begin to release available seats. If there are 15 seats left, 1 through 15 in the "Q" will get in, etc. BE SURE TO RETURN ON TIME. If you are late and miss your Q number being called, you will likely have to go to the back of the line.
Passholders receive free admission via the Q; non-passholders pay at the time of admission, so if you're a passholder, be sure to have your pass on you when you Q!
For the record, there's never been a showing at the festival where nobody got in from the Q. It is WELL worth the effort. The Q is a fun place to be — mingling with fellow festival-goers and contributing to the spirit of the fest.
15. What is the Gateway packet?
This packet gives you the ability to reserve three tickets the week before the fest. You can reserve tickets for three different screenings or multiple tickets for the same one; it's up to you. Not only do you get to reserve tickets before the box office opens to the general public, you'll also be able to pick up your tickets during our advance pick-up period on Wednesday, March 1, from noon - 8pm. The screenings available via the Gateway packet are compiled by our programmers based on ticket availability and will be announced on Tuesday, Feb 21 at 10am.
The Gateway Packet is NOT a pass. It does not come with pass privileges, such as the ability to pick up tickets for free at the box office or free admission via the Q. Gateway tickets cannot be exchanged at the box office.
16. I like films OK, but I REALLY like music! Can I come to the concerts?
For you wonderful fans especially keen to see our many buskers in action, buy a Busker Band and get access to all T/F musical showcases & concerts. The band is a literal wristband (non-transferable) that also comes with one film screening voucher. The voucher can be exchanged for a hard ticket at the Box Office (starting on Thursday, March 2), or used for admission via the Q. The Busker Band does not grant access to pre-screening Busker performances (other than the film you chose to attend), special events or parties. If a showcase or concert reaches capacity, admission will be on a space available basis.
17. Who gets admission to the Fete?
On Saturday evening we throw a reception catered by one of our favorite downtown restaurants, Sycamore. Almost all of our visiting filmmakers will be there, and it will offer Super and Silver Circle passholders a chance to meet the filmmakers in an intimate setting while feasting on delicious food (prepared by chef Mike Odette) with an open bar. If you want a Fete ticket, we recommend getting your Super or Silver Circle pass early.
18. What about admission to the other events?
- The Jubilee: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders. [For the film after the ball, reserved tickets are required for all elligible pass levels. Simple passholders and general public may Q for the film.]
- Reality Bites: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
- @CTION Party: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
- Field Sessions: Free, open to all
- Closing Night Film and Reception: Free for ALL passholders, who may reserve a ticket, which is required for admission; $14 for non-passholders, if tickets remain.
- Toasted: Free and open to all
19. Where can I get my hands on fest merchandise?
During the festival, there is a merch store inside the T/F Box Office, which runs during the same hours as the Box Office. There will be an additional day of Merch sales at the Box Office on Monday, March 6.
Additionally, there will be a Merch station at the Missouri Theatre during the hours when film screenings take place in the venue.
20. Can I record audio or video in the theaters?
Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters of the True/False Film Fest and Ragtag Film Society. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the Fest without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution.
21. Can my pass be revoked?
22. I'm still confused...
Ticketing and box office details are probably the most complex aspect of organizing any film festival (far harder than, say, contacting filmmakers). We've done our best to make this relatively straightforward and understandable, but we know it may still seem a little murky. If you have any questions, don't hesitate to email us (email@example.com) or call us (573-442-TRUE). We promise to get back to you in a timely fashion. Thanks!