The True/False Box Office is our fest HQ. During the fest, if you have any questions, feel free to stop by and holler at us for assistance. In the meantime, here is a comprehensive overview of everything you need to know in advance to be able attend the 2014 fest. (note: 2014 Box Office location is TBD).
TRUE/FALSE TICKET FAQ
Table of Contents
- Where does the fest take place?
- When is the True/False Box Office open?
- What is the difference between a Pass and a Ticket?
- Why should I buy a Pass?
- When can I reserve advance tickets with my Pass?
- How much for a ticket to one film?
- Can I buy tickets at the door?
- I bought a pass. How do I get it? Can I share it?
- I have, or am considering buying, a Simple pass. Am I actually limited to seeing 10 films?
- As a passholder, will I be able to get a ticket for any film that I want?
- OK, I sprung for the Super or Silver Circle pass. How does this "walk-up" privilege work?
- What does "NRT" mean? Why don't you just say "Sold Out!"?
- How does the nifty “Q” system work?
- What's the Gateway Packet? Is it a Pass?
- I like films OK, but I REALLY like music! Can I come to the concerts?
- Who attends the Filmmaker Fete?
- How about the other events? Who gets to attend what?
- I can't make it to the fest! Can I get a refund?
- I'm still confused...
1. Where does the fest take place?
Films will screen at the following downtown venues: Jesse Hall, The Missouri Theatre, The Blue Note, The Picturehouse (Missouri United Methodist Church), The Globe (First Presbyterian Church), The Forrest Theater (at the Tiger Hotel), the Odd Fellows Temple, and Ragtag. For complete venue information, please see our venues page.
The 2014 Box Office location is TBD.
2. When is the True/False Box Office open?
- Wednesday, February 26: 5pm - 8pm (pick up for all passholders and Busker Bands, does not include Gateway packets)
- Thursday, February 27: 9am - 12pm (passholder, Busker Band, and Gateway packet pick up only)
- Thursday, February 27: 9 am (box office queue numbers for ticket sales are distributed)
- Thursday, February 27: 12pm - 10pm (general ticket sales and passholder pick up)
- Friday, February 28: 9am - 10pm (general ticket sales and passholder pick up)
- Saturday, March 1: 9am - 10pm (general ticket sales and passholder pick up)
- Sunday, March 2: 9am - 5pm (general ticket sales and passholder pick up)
- Sunday, March 2: The Box Office will remain open until 7pm for merch sales only.
3. What is the difference between a Pass and a Ticket?
In short, a pass is a lovely little laminated card that you wear on a lanyard around your neck and allows general festival access. A ticket is issued for one screening of a film and, providing you show up on time, guarantees you a seat.
If you are a passholder, you will always need to present your pass with your ticket. Tickets issued to passholders are linked to passes and are non-transferable. Passholders can request additional tickets (free of charge) beyond those reserved online in advance of the fest, starting at noon on Thursday. We'll also be happy to take back any tickets you're not planning to use. Passholders cannot request additional tickets during the "passholder pick up only" periods.
If you are not a passholder, all ticket purchases will take place in person at the Box Office - we do not sell individual tickets online. Starting at noon on Thursday, Feb 27, all tickets to non-NRT screenings will be available for purchase. We'll give out line numbers at 9:00 that morning, then admit you at noon based on your line number, so get there early if you want a good spot!
4. Why should I buy a Pass?
Buying a pass is the best way to experience all the myriad joys True/False has to offer, including screenings, receptions, concerts, and parties. Different levels of passes include different perks, but buying any pass allows you the key advantage of reserving tickets online in advance. In addition, all passes allow you to attend an unlimited number of regular fest screenings via our nifty Q system.
5. When can I reserve advance tickets with my Pass?
Simple, Lux, Silver Circle and Super Circle passes are available for online purchase on this website. (Specific pass details.) Passholders will be able to reserve tickets prior to the start of the festival. Reservations will begin as follows:
- Super Circle: Beginning at 6 pm on Sunday, Feb. 9
- Silver Circle: Beginning at 6 pm on Tuesday, Feb. 11
- Lux: Beginning at 6 pm on Thursday, Feb. 13
- Simple: Beginning at 6 pm on Saturday, Feb. 15
Film selections for the Gateway packet will be announced and will go on sale at 6 pm on Monday, February 17. Sales will end at 6 pm on Friday, Feb. 21.
All pass sales and pre-fest ticket reservations for passholders will end at 6 pm on Friday, Feb. 21.
6. How much for a ticket to one film?
Although buying a pass is the best way to enjoy the fest, you can still get individual tickets without being a passholder.
Any Single Film: $8 at the box office or $10 at the door/Q
Closing Night Film: $12 (includes reception) at the Box Office or at the door/Q
Panel Debates: FREE
Student Pricing: $6 at the Box Office for films at any venue. $6 at the Q for films at the Missouri Theatre, The Blue Note and Jesse Hall; $10 at the Q for all other venues. Must present a valid student ID at time of purchase. Does not include the closing night film.
7. Can I buy tickets at the door?
Yes, if the film has not gone NRT. Always check first at the Box Office to see if tickets are available. If tickets do remain, they will be sold at the Box Office up until 15 minutes prior to the screening. After that, any available tickets are sold at the venue. If a film goes NRT, empty seats will be filled at the venue via the Q system.
8. I bought a pass. How do I get it? Can I share it?
All passes and all reserved tickets must be picked up at the T/F Box Office. (See #2 above for Box Office schedule.) Super Circle passholders may opt to have their passes and tickets delivered locally.
NO. Passes cannot be shared. You must present both your pass and color-coded tickets together to gain admittance into a film or to exchange tickets at the Box Office.
9. I have, or am considering buying, a Simple pass. Am I actually limited to seeing 10 films?
NOPE! This is a common misconception. Buying a Simple pass allows you to make up to ten ticket reservations online prior to the fest. HOWEVER - that's just to get you started!
First of all - you can always use the Q for free with your Simple pass, if you don't have a ticket to a film.
Second - as of noon on Feb 27 you can come to the Box Office and request additional FREE tickets! Remember, we hand out Q's for ticket pick-up at 9am - so you may want to get there early to have the most ticket options. Whatever screenings are not NRT - we'll have tickets for you. As always, one ticket per film, per passholder - no duplicates.
10. As a passholder, will I be able to get a ticket for any film that I want?
Not necessarily. Your pass level determines when you get to reserve tickets – Super Circle goes first, then Silver Circle, Lux, and finally, Simple. The higher your pass level, the more options available when you reserve. During the online reservation process for Lux and Simple passholders, tickets go quickly and many films go NRT.
If you don’t get tickets during on-line reservations for a film you’d like to see, you can still go to the box office to check availability of additional (free) tickets or use the Q system at any venue.
11. OK, I sprung for the Super or Silver Circle pass. How does this "walk-up" privilege work?
If you're in the Super or Silver Circle you can walk up to any screening at The Blue Note, Jesse Hall, and the Missouri Theatre. As long as you arrive more than 10 minutes before the start of the film, you're guaranteed admission. While we encourage you to reserve tickets online or pick them up at the box office, your Super or Silver Circle pass gets you off the hook if you forget or change your plans.
At our smaller venues (the Forrest Theater, Ragtag, Oddfellows, The Globe, and The Picturehouse), things work a bit differently. To be guaranteed a seat, you must reserve tickets or get them from the box office, and, ticket in hand, arrive 10 minutes before showtime.
However, Circle members WILL be given preferred Q seating at the Forrest, Ragtag, Oddfellows, the Globe, and The Picturehouse venues. So, if you don't have a ticket, show up at least 10 minutes early and find the Circle waiting area (hint: look for a big silver circle). As long as there are seats available, you'll be let in ahead of the rest of the Q (but after ticket holders).
12. What does "NRT" mean? Why don't you just say "Sold Out!"?
NRT stands for "No Reserve Tickets" and it means that all the tickets for a film have been purchased or reserved by passholders. When this happens, there are no longer tickets available from the Box Office for a screening. We don't say "SOLD OUT" because there is still a good chance you can get in at the door by using the Q system. Inevitably, some of the people who reserved tickets don't show up, and we make those seats available for attendees at the door with our ingenious "Q" system. (See #13)
13. How does the nifty “Q” system work?
The "Q" system is your chance to get in at the door of a movie for which you were unable to reserve or purchase a ticket. Beginning 60 minutes (one hour and NO earlier) prior to the start of a film, eager movie-goers can get a "Q" number from the Queen at the venue--look for the most flamboyant person you can find. (If you’re feeling desperate, you may line up for a Q number earlier than that, but we won’t give out numbers until one hour before the film.) We only give one Q per person!
With your "Q" number in hand, you can leave the venue to grab a cup of coffee or a bite to eat instead of being bound to a line. In fact, for crowd management purposes, we encourage you to wander!
15 minutes prior to the start of the film, you resume your place in the queue (get it?) and the House Manager will release available seats 5 minutes prior to the start of the film. If there are 15 seats left, 1 through 15 in the "Q" will get in, etc. Other than the Super/Silver Circle, there is no passholder priority in the Q line. Volunteers, ticket buyers, passholders... all are equal in the eyes of the Q.
Passholders receive free admission via the Q; non-passholders pay at the time of admission, so if you're a passholder, be sure to have your pass on you when you Q!
For the record, there's never been a showing at the festival where nobody got in from the Q. So, it's worth the effort if you really want to see a film. And rumor has it that the Q is a fun place to be — mingling with fellow festival goers and contributing to the spirit of the fest.
14. What's the Gateway Packet? Is it a Pass?
No, the Gateway Packet is NOT a pass. For $35, the Gateway grants you the ability to reserve three tickets on-line. You can reserve tickets for three different screenings or multiple tickets for the same one; it's up to you. You'll get to select your films from a list compiled by our programmers especially for the Gateway. Not only do you get to reserve tickets before the box office opens to the general public, you'll also be able to pick up your tickets during a "Gateway and Passholder Only" pick-up period on Thursday, February 27 from 9am-12pm. The Gateway does not come with pass privileges, such as the ability to pick up tickets for free at the box office or free admission via the Q. Gateway tickets cannot be exchanged at the box office.
15. I like films OK, but I REALLY like music! Can I come to the concerts?
NEW FOR 2014!
We're excited to offer a new option this year for our wonderful fans who really want to see our buskers in action. Buy a BUSKER BAND, and get access to all (approx. 15!) of our musical showcases and concerts. The band is a literal wristband (non-transferable) that also comes with one film ticket voucher. The voucher can be exchanged for a hard ticket at the Box Office (starting at noon on Thursday, February 27), or used in the Q for admission at Jesse Auditorium, the Missouri Theater, or The Blue Note. The Busker Band does not grant access to pre-screening Busker performances (other than the film you chose to attend), special events or parties. If a showcase or concert reaches capacity, admission will be on a space available basis.
16. Who attends the Filmmaker Fete?
On Saturday night we throw a reception at one of our favorite downtown art galleries, the P.S. Gallery, catered by one of our favorite downtown restaurants, Sycamore. P.S. Gallery is located at 1025 E. Walnut. Almost all of our visiting filmmakers will be there, and it will offer Super and Silver Circle passholders a chance to meet the filmmakers in an intimate setting while feasting on delicious food (prepared by chef Mike Odette) with an open bar. If you want a Fete ticket, we recommend getting your Super or Silver Circle pass early.
17. How about the other events? Who gets to attend what?
- The Jubilee: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders. [For the film after the ball, reserved tickets are required for all elligible pass levels. Simple passholders and general public may Q for the film.]
- Reality Bites: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
- Friday Night @CTION Party: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders; $20 at the door for SIMPLE passholders, space permitting.
- Panel Discussions: Free, open to all
- The Weird Wake Up @ Odd Fellows Temple: $14 (screening and food) or $10 (screening only); free for LUX, SILVER CIRCLE and SUPER CIRCLE passholders (reservations required)
- Closing Night Film and Reception: Free for ALL passholders, who may reserve a ticket, which is required for admission; $12 for non-passholders.
18. I can't make it to the fest! Can I get a refund?
We understand that plans go awry, so if you find yourself absolutely unable to attend the fest, we're happy to issue a refund (but we're sad you can't join us). Refund requests for passes will be honored until 5 pm on Wednesday, February 19.
Refunds will not be given for ticket purchases at the Box Office.
19. I'm still confused...
Ticketing and box office details are probably the most complex aspect of organizing any film festival (far harder than, say, contacting filmmakers). We've done our best to make this relatively straightforward and understandable, but we know it may still seem a little murky. If you have any questions, don't hesitate to email us (email@example.com) or call our hotline (573-442-TRUE). We promise to get back to you in a timely fashion. Thanks!