The True/False Box Office is our fest HQ. During the fest, if you have any questions, feel free to stop by for assistance. In the meantime, here is a comprehensive overview of everything you need to know in advance to be able attend the fest. The 2016 Box Office is at 1020 E Broadway.
Table of Contents
- Where does the fest take place?
- What is the difference between a pass and a ticket?
- Why should I buy a Pass?
- When can I reserve advance tickets with my pass?
- When is the Box Office open?
- I bought a pass. How do I get it? Can I share it?
- How much is a ticket to one film?
- Can I buy tickets at the screening venue?
- As a passholder, will I be able to get a ticket for any film I want?
- I want a Simple pass, but does that limit me to ten tickets?
- OK, I sprung for a Super/Silver Circle pass. How does this walk-up privilege work?
- What does "NRT" mean? Why don't you say "Sold Out"?
- How does the "Q" system work?
- What's the Gateway Packet? Is it a Pass?
- I like films OK, but I REALLY like music! Can I come to the concerts?
- Who attends the Filmmaker Fete?
- How about the other events? Who gets to attend what?
- What is the Neither/Nor series?
- This fest has some sweet, sweet Merchandise! Where can I get my hands on new Merch?
- I can't make it to the fest! Can I get a refund?
- I'm still confused...
1. Where does the fest take place?
Films screen at the following downtown venues: Jesse Hall, Missouri Theatre, The Vimeo Theater at The Blue Note, The Picturehouse (Missouri United Methodist Church), Rhynsburger Theatre, The Globe (First Presbyterian Church), The Forrest Theater (at the Tiger Hotel), and Ragtag Cinema. For additional venue information, please see our venues page.
The 2016 Box Office is located at 1020 E Broadway, in the Imago Gallery and Cultural Center.
2. What is the difference between a pass and a ticket?
In short, a pass is a lovely little badge that you wear on a lanyard around your neck and allows general festival access. A ticket is issued for one screening of a film and, providing you show up on time, guarantees you a seat.
If you are a passholder, you will always need to present your pass along with your tickets. Tickets issued to passholders are linked to passes and are non-transferable. Passholders can request additional tickets (free of charge) beyond those reserved online in advance of the fest, starting the Thursday of the fest. We'll also be happy to take back any tickets you're not planning to use. Passholders cannot request additional tickets during the "passholder pick up only" hours on Wed March 2.
If you are not a passholder, all ticket purchases will take place in person at the Box Office - we do not sell individual tickets online. Starting at 9am on Thursday, March 3, all tickets to non-NRT screenings will be available for purchase.
3. Why should I buy a Pass?
Buying a pass is the best way to experience all the myriad joys True/False has to offer, including screenings, receptions, concerts, and parties. Different levels of passes include different perks, but buying any pass allows you the key advantage of reserving tickets online in advance of the festival. In addition, all passes allow you to attend an unlimited number of regular fest screenings via our nifty Q system!
4. When can I reserve advance tickets with my pass?
Simple, Lux, Silver Circle, and Super Circle passes are available for purchase on this website. Passholders will be able to reserve tickets prior to the start of the festival. Reservations will begin as follows:
- Super Circle: Beginning at 6 pm on Monday, Feb. 15
- Silver Circle: Beginning at 6 pm on Wednesday, Feb. 17
- Lux: Beginning at 6 pm on Friday, Feb. 19
- Simple: Beginning at 6 pm on Sunday, Feb. 21
Film selections for the Gateway packet will be announced and will go on sale at 10am on Wednesday, February 24. Sales will end at 6 pm on Friday, Feb. 26.
All pass sales and pre-fest ticket reservations for passholders will end at 6 pm on Friday, Feb. 26.
5. When is the Box Office open?
The Box Office will be open as an info hub and for merch sales the week prior to the festival. Have questions? Come on by! We will not have passes or tickets for pick up, but we can assist you with last minute ticket reservations, help you buy a Gateway Packet, or just walk through any murky areas of the fest.
Hours, Feb 22 - 26: 10am - 2pm
Week-Of hours of operation:
- Wednesday, March 2: Noon - 8pm (pick up for all Passholders, Busker Bands, & Gateway packets)
- Thursday, March 3: 9am - 10pm (ticket sales & passholder pick up)
- Friday, March 4: 9am - 10pm (ticket sales & passholder pick up)
- Saturday, March 5: 9am - 10pm (ticket sales & passholder pick up)
- Sunday, March 6: 9am - 5pm (ticket sales & passholder pick up)
- Monday, March 7: 9am - 6pm (post-fest merch sales!)
6. I bought a pass. How do I get it? Can I share it?
All passes and all reserved tickets must be picked up at the T/F Box Office. Super Circle passholders may opt to have their passes and tickets delivered locally.
NO. Passes cannot be shared. You must present both your pass and color-coded tickets together to gain admittance into a film or to exchange tickets at the Box Office.
7. How much is a ticket to one film?
Although buying a pass is the best way to enjoy the fest, you can still get individual tickets without being a passholder!
Any Single Film: $10 at the box office or $12 at the door/Q
Closing Night Film: $14 (includes reception) at the Box Office
Student Pricing: $7 at the Box Office for films at any venue. $7 at the Q for films at the Missouri Theatre, The Vimeo Theater at The Blue Note, and Jesse Hall; $12 at the Q for all other venues. Must present a valid student ID at time of purchase. Does not include the closing night film.
8. Can I buy tickets at the screening venue?
Always check first at the Box Office to see if tickets are available. If tickets do remain, they will be sold at the Box Office up until 15 minutes prior to the screening. After that, any available seats are sold at the venue. If a film goes NRT, empty seats will be filled at the venue via the Q system.
9. As a passholder, will I be able to get a ticket for any film I want?
Not necessarily. Your pass level determines when you get to reserve tickets – Super Circle goes first, then Silver Circle, Lux, and finally, Simple. The higher your pass level, the more options available when you reserve. During the online reservation process for Lux and Simple passholders, tickets go quickly and many films go NRT.
If you don’t get tickets during on-line reservations for a film you’d like to see, you can still go to the box office to check availability of additional (free) tickets or use the Q system at any venue - IT WORKS!
10. I want a Simple pass, but does that limit me to ten tickets?
NOPE! This is a common misconception. Buying a Simple pass allows you to make up to ten ticket reservations online prior to the fest. HOWEVER - that's just to get you started!
First of all - as of 9am on March 3 you can come to the Box Office and request additional FREE tickets! You may want to get there early to have the most varied options. Whatever screenings are not NRT - we'll have tickets for you. As always, one ticket per film, per passholder - no duplicates.
Second - you can always use the Q for free with your Simple pass, if you can't get a ticket to a film that's NRT.
11. OK, I sprung for a Super/Silver Circle pass. How does this walk-up privilege work?
With your Super or Silver Circle pass you can walk up to any screening at Jesse Hall, the Missouri Theatre, and The Vimeo Theater at The Blue Note. As long as you arrive more than 10 minutes before the start of the film, you're guaranteed admission. While we encourage you to reserve tickets online or pick them up at the box office, your Super or Silver Circle pass gets you off the hook if you forget or change your plans.
At our smaller venues (the Forrest Theater, Ragtag, The Globe, the Picturehouse, and Rhynsburger Theatre), things work a bit differently. To be guaranteed a seat, you must reserve tickets or get them from the box office, and, ticket in hand, arrive 15 minutes before showtime.
However, Circle members WILL be given preferred Q seating at these smaller venues via the Silver Circle Q. So, if you don't have a ticket, show up at least 15 minutes early and find the Circle waiting area (hint: look for a big silver circle). As long as there are seats available, you'll be let in ahead of the rest of the Q (but after ticket holders).
12. What does "NRT" mean? Why don't you say "Sold Out"?
NRT stands for "No Reserve Tickets" and it means that all the tickets for a film have been reserved by passholders or purchased. When this happens, there are no longer tickets available at the Box Office for a screening. We don't say "SOLD OUT" because there is still a VERY good chance you can get in at the door by using the Q system. Inevitably, many of the people who reserved tickets don't show up, and we make those seats available for attendees at the door with our ingenious "Q" system. (see #13)
13. How does the "Q" system work?
The handy "Q" system is your chance to get into an NRT screening for which you were unable to reserve or purchase a ticket. Beginning 60 minutes (one hour and NO earlier) prior to the start of a film, eager movie-goers can get a "Q" number from the Queen at the venue--look for the most flamboyant person you can find. (Lines for a Q number may begin to form earlier than that, but we won’t give out numbers until one hour before the film.) We only give one Q per person!
With your "Q" number in hand, you can leave the venue to grab a cup of coffee or a bite to eat instead of being bound to a line. In fact, for crowd management purposes, we encourage you to wander!
15 minutes prior to the start of the film, resume your place in the queue (get it?) and the Venue Captain will begin to release available seats. If there are 15 seats left, 1 through 15 in the "Q" will get in, etc. BE SURE TO RETURN ON TIME. If you are late and miss your Q number being called, you will likely have to go to the back of the line. Other than the Super/Silver Circle, there is no passholder priority in the Q line. Volunteers, ticket buyers, passholders... all are equal in the eyes of the Q.
Passholders receive free admission via the Q; non-passholders pay at the time of admission, so if you're a passholder, be sure to have your pass on you when you Q!
For the record, there's never been a showing at the festival where nobody got in from the Q. It is WELL worth the effort. The Q is a fun place to be — mingling with fellow festival-goers and contributing to the spirit of the fest.
14. What's the Gateway Packet? Is it a Pass?
No, the Gateway Packet is NOT a pass. For $40, the Gateway grants you the ability to reserve three tickets from a list compiled by our programmers especially for the Gateway-ers. You can reserve tickets for three different screenings or multiple tickets for the same one; it's up to you. Not only do you get to reserve tickets before the box office opens to the general public, you'll also be able to pick up your tickets during our advance pick-up period on Wednesday, March 2, from noon - 8pm. The Gateway does not come with pass privileges, such as the ability to pick up tickets for free at the box office or free admission via the Q. Gateway tickets cannot be exchanged at the box office.
15. I like films OK, but I REALLY like music! Can I come to the concerts?
For you wonderful fans especially keen to see our many buskers in action, buy a Busker Band and get access to all T/F musical showcases & concerts (that's approx. 14 concerts!). The band is a literal wristband (non-transferable) that also comes with one film screening voucher. The voucher can be exchanged for a hard ticket at the Box Office (starting on Thursday, March 3), or used in the Q for admission at the Missouri Theater, or The Vimeo Theater at The Blue Note, and Jesse Hall. The Busker Band does not grant access to pre-screening Busker performances (other than the film you chose to attend), special events or parties. If a showcase or concert reaches capacity, admission will be on a space available basis.
16. Who attends the Filmmaker Fete?
On Saturday evening we throw a reception at one of our favorite downtown art galleries, the Sager Braudis Gallery, catered by one of our favorite downtown restaurants, Sycamore. The Sager Braudis Gallery is located at 1025 E. Walnut. Almost all of our visiting filmmakers will be there, and it will offer Super and Silver Circle passholders a chance to meet the filmmakers in an intimate setting while feasting on delicious food (prepared by chef Mike Odette) with an open bar. If you want a Fete ticket, we recommend getting your Super or Silver Circle pass early.
17. How about the other events? Who gets to attend what?
- The Jubilee: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders. [For the film after the ball, reserved tickets are required for all elligible pass levels. Simple passholders and general public may Q for the film.]
- Reality Bites: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
- Friday Night @CTION Party: Free (no ticket req.) for LUX, SILVER CIRCLE and SUPER CIRCLE passholders.
- Conversations: Free, open to all
- The Weird Wake Up: free for LUX, SILVER CIRCLE and SUPER CIRCLE passholders (reservations required); $16 (screening and food) or $12 (screening only) pending availability.
- Closing Night Film and Reception: Free for ALL passholders, who may reserve a ticket, which is required for admission; $14 for non-passholders.
18. What is the Neither/Nor series?
Presented by the Academy of Motion Picture Arts and Sciences, Neither/Nor is T/F's annual exploration of "chimeric" cinema, i.e. filmmaking that contains elements of fiction and nonfiction. In collaboration with our programming team, a visiting film critic curates this special sidebar of older films.
All film programs in the series will screen at Ragtag. All programs are free! Stay tuned for the schedule of screenings in early Feb.
Pre-fest screenings will function like special free Ragtag screenings. These are free and open to the public, tickets can be picked up at the Ragtag Box Office as of 10am on the day of the screening. Super and Silver Circle passholders will have the option to e-mail the T/F Box Office in advance to reserve a ticket. More information will be sent directly to passholders.
For the screenings during the festival, festival ticketing applies. For the Thursday screening, Super, Silver and Lux passholders have the option to reserve tickets or Q for the film for free. Simple passholders may not reserve tickets to Thursday films, but can Q for films for free. Friday and Saturday's screenings are open to all pass levels for online ticket reservations, or via the Q. For non-passholders, Thursday through Saturday films are open to the public to pick-up free tickets at the T/F Box Office, or via the Q with no charge, should the screenings go NRT.
19. This fest has some sweet, sweet Merchandise! Where can I get my hands on new Merch?
Throughout the year, True/False Merchandise can be purchased via our online merch store!
During the festival, there is a merch store inside the T/F Box Office, which runs during the same hours as the Box Office. There will be an additional day of Merch sales at the Box Office on Monday, March 7.
Additionally, there will be a Merch station at the Missouri Theatre during the hours when film screenings take place in the venue.
20. I can't make it to the fest! Can I get a refund?
We understand that plans go awry, so if you find yourself unable to attend the fest, we're happy to issue a refund (but we're sad you can't join us).
100% Refunds will be honored until ticket reservations begin for the type of pass you purchased. Once your pass type's ticket reservations have started (Feb 15 - 21), we can refund only 50% of your pass purchase. The final refund deadline is noon on Feb 24, one week prior to pass pick-up.
Refunds will not be given for ticket purchases at the Box Office.
21. I'm still confused...
Ticketing and box office details are probably the most complex aspect of organizing any film festival (far harder than, say, contacting filmmakers). We've done our best to make this relatively straightforward and understandable, but we know it may still seem a little murky. If you have any questions, don't hesitate to email us (firstname.lastname@example.org) or call our hotline (573-442-TRUE). We promise to get back to you in a timely fashion. Thanks!